Who Supplies Your Products?

We use a number of different suppliers and offer a roughly even split of self-assembly furniture and ready-assembled furniture. We class self-assembly furniture as items that are deliberately supplied flat packed, that come with instructions and take more than a few minutes to put together. Our self-assembly furniture range is shipped directly from Furniture to Go who supply premium MDF and laminated board furniture from sustainable sources. 

Most of our ready assembled furniture is supplied by Baumhaus. Here the furniture is solid wood eg mahogany, walnut or pine, and is supplied fully assembled. The only exceptions may be a coffee table or dining table for example where the legs will need bolting on. Baumhaus furniture is shipped directly by them via Kinetic Logistics.

Our other suppliers include Hill Interiors, Artisan and Nova Solo (coming soon.) These also supply ready assembled furniture, lamps and other accessories and ship directly to you.

When will I receive my order?

Please check on the individual product page under the delivery tab. This will contain the most up to date information. We are constantly reviewing this, and as the Covid restrictions ease hope that we can be even quicker.

What about payments?

You can pay via numerous popular payment options Orders are processed manually but you should receive confirmation that your order has been received within minutes after placing it. We will then take payment once your order has been reviewed and we are happy we can provide the service you expect.

Will I be contacted prior to delivery?

Yes. However, the process differs slightly depending what you order. Ready assembled furniture from Baumhaus is delivered by their own logistics company called Kinetic. They will be in touch beforehand to arrange a convenient slot. Our self-assembly furniture is delivered by a variety of different couriers allocated dependant on the size of your order. You will be given further details on ordering.

What if I'm not going to be home on delivery day, or cannot accept the delivery date offered?

You will have the opportunity to re-schedule your delivery. However, please be aware that a rescheduled date may not be possible for several days after the original. Please also be aware that couriers such as DHL will only hold packages at their depot for a few days and if an alternative date cannot be arranged quickly, the package will be returned to the manufacturer causing further delays. 

Can I choose my delivery date?

Currently, the website does not support that level of automation. However, you can post any requests at the checkout stage. All orders are processed manually, and we will do our absolute best to honour any requests.

Do your products require assembly?

We currently offer a roughly even split of ready made and self-assembly furniture. Typically, our Baumhaus ranges are all either ready assembled or require minimal assembly such as attaching legs to a table.

What about quality?

Home Style Wizard will only offer the best furniture from the UK’s best suppliers. Our self-assembly range is made from the highest quality MDF, melamine and laminate board. The manufacturing techniques used will give a real wood feel and make for a premium quality product that is finished to an exceptionally high standard.

Meanwhile, our Baumhaus ready assembled furniture is handmade from solid wood often using reclaimed timber making it kinder to the environment.

What happens if part of my furniture is missing/ damaged

Firstly, this is rare. However, if there are missing fixings or damaged parts, we will sort this without fuss. Just contact us straight away and we will deal with the issue immediately. In most cases, self-assembly furniture replacement parts can be sent out the same day at no cost to you. If larger replacement panels are needed, then this can take up to 3 weeks but will be sent as quickly as possible and at no cost to you. This of course does not affect your statutory rights and for full details on returns, please see here.

Will my furniture have assembly instructions?

Yes, in all cases these are supplied where required.

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